What we do

CONGEX optimises the processes that support customer interaction management. CONGEX delivers improved customer experience, lower cost to serve & increased revenue in a solution package that is rapidly deployable with a strong ROI. Using best-of-breed solutions from Eptica including Web Self Service, Email Response Management & Social Media Observer and LivePerson for its class-leading WebChat platform, CONGEX can fine tune a solution to suit the requirements of the most demanding customer.